<br>Job Description: Summary<br>Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing <br>pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, <br>learning and development and performance management. Provides assistance for all Tier 1 questions <br>and issues, using a knowledgebase of information and established processes and protocols to respond to<br>inqu